These Terms and Conditions apply to all custom, made-to-measure, made-on-order, bridal, occasion wear, and personalized garment orders placed with the Studio. By placing an order, confirming order details, or paying the booking advance, the customer confirms acceptance of these Terms and Conditions.

Order Confirmation

Orders are confirmed after consultation through phone, WhatsApp, email, physical meeting, or any other communication mode, and upon receipt of booking advance. The order details recorded by the Studio shall be treated as accepted by the customer unless any discrepancy is communicated in writing immediately after receipt.

1. Nature of Custom Orders

All custom, made-to-measure, and personalized garments are created specifically for the customer and ordinarily cannot be resold. Accordingly, such orders are ordinarily non-returnable, non-exchangeable, and non-refundable, except where expressly agreed in writing or where required by applicable law.

2. Advance Payment

A booking advance is required to reserve consultation time, design time, production capacity, materials, sourcing, artisan allocation, and backend execution. Unless otherwise agreed in writing, the booking advance is non-refundable for custom and made-to-measure orders.

3. Delivery Timeline

Any delivery date or delivery period communicated by the Studio is an estimated timeline unless specifically guaranteed in writing. Delivery may be delayed due to customer changes, delay in approvals, trial rescheduling, customer unavailability, sourcing issues, artisan delays, festive closures, force majeure events, or any customer-requested hold.

4. Measurements, Fit and Product Variation

The customer is responsible for providing correct measurements or attending the Studio for measurement and trial. Minor variation in fit, fall, finish, embroidery placement, shade, texture, handwork, or silhouette may occur due to the handcrafted and customized nature of the garment. Where a genuine fit issue arises from production variance, the Studio may offer reasonable alteration, rectification, remake, credit note, or store credit, depending on feasibility, instead of refund.

5. Changes and Hold Requests

Any request for change in design, fabric, colour, embellishment, size, quantity, event date, or delivery schedule must be made in writing. If the customer asks to hold, defer, or postpone the order, the original timeline shall stand suspended during such hold period, and the Studio shall not be treated as delayed for that period. On restart, revised pricing, revised measurements, revised trial schedules, or additional charges may apply.

6. Cancellation Policy

Cancellation of custom or made-to-measure orders is ordinarily not permitted after booking. If the Studio considers a cancellation request, the Studio may deduct actual costs already incurred, including consultation, design, sourcing, materials, artisan charges, embroidery, admin charges, taxes, transaction charges, and work-in-progress costs. If work has begun, materials have been blocked, or the garment has substantially progressed, full refund shall ordinarily not be available.

7. Refund Policy

Refund shall not be available merely because the customer changes their mind, postpones the event, shifts location, travels, changes wedding plans, or no longer requires the garment. In suitable cases, the Studio may offer alteration, rectification, rescheduling, credit note, or store credit instead of monetary refund. Any refund, partial refund, or non-refund decision shall be taken based on the stage of work completed, actual costs incurred, and applicable law.

8. Non-Responsive / Abandoned Orders

If the customer remains non-responsive for 180 days from the date of booking despite reminders, the order may be treated as inactive, archived, or abandoned. In such cases, refund shall ordinarily not be allowed. If documented work-in-progress or committed cost exceeds the booking advance, the Studio may recover the difference amount from the customer, subject to applicable law.

9.  Communication and Records

The Studio may rely on order sheets, invoices, measurement sheets, WhatsApp chats, emails, photographs, sketches, trial notes, payment records, and written confirmations as evidence of instructions, approvals, and order status. Any verbal discussion later confirmed in writing by the Studio shall be treated as correct unless disputed promptly in writing.

10. Payment Default and Delivery Hold

The Studio may withhold trial, dispatch, or final delivery until all outstanding dues are paid. In case of prolonged non-payment, the Studio may suspend work, archive the order, or take lawful steps for recovery of dues.

11. Acceptance and Governing Law

By paying the booking advance, the customer confirms that the order details and these Terms and Conditions have been read, understood, and accepted. These Terms and Conditions shall be governed by the laws of India and remain subject to applicable consumer and contract law.

Anjuman brand design pvt ltd

Address- B1/B1 Mohan Coperative Industrial Estate,

Mathura Road, Near KIA Showroom

New Delhi 110044

Returns window

Eligible items must be returned within 10 days from the date the items were delivered, or as otherwise stated on the items return policy. Returned items must be unused, unworn, unwashed, undamaged and conform to our terms and conditions. Please return items in their original condition, with packaging material in which the items were originally delivered including but not limited to hangers, plastic wrap, hang tags, boxes, dust bags and gift boxes.

What is your return policy for the rest of the world?

Currently, we accept Returns only in INDIA. If your item arrives in a damaged condition or doesn't correspond to the product you have originally ordered, we will make every effort to remedy the situation. Please contact customercare@anjumodi.com or call on +91 93157 89463, within 24 hours of acceptance of parcel, from our Courier Partner.

Can I exchange/alter my item which was either customised or made to order?

We currently do not allow exchange for an item which was either customised or made to order. In case you have ordered the wrong size, we can offer (as per the prescribed terms and conditions) to alter it without any charges. However, shipping charges shall be levied on the same. Please contact us at customercare@anjumodi.com for further

Alterations

All alterations have a minimum lead-time of 15 days which may extend depending on the extent of alteration required. We take 4 days to confirm the possibility of alteration after receiving a request. However, to-and-fro shipping and custom duty charges will have to be borne by the customer in case of alterations or exchange.