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FAQs

Below FAQ are some common concerns of our clients before purchasing the products, if you have other questions, please just send it to customercare@anjumodi.com

How do I register?

You can register by visiting the Create an account section .

You don’t have to register to shop at www.anjumodi.com, you can visit as a guest and make a purchase from our website

By registering with us you can view and track your orders, create wishlists and rate products at any time by logging into your account. Registered members also enjoy exclusive previews and updates by subscribing to our newsletter

No, we currently do not offer any rewards or loyalty program

Click on the ‘Forgot Password’ option available on the Login page. A link to set a new password will be sent to your registered email id

Yes. You can edit your personal information in the ‘My Account’ section by logging in.

Yes, it is important to disclose these details as it helps facilitate a smooth operation and ensures a secure shopping transaction for you. Rest assured, your data will remain secure with us

We’re sorry to see you leave. However, you can opt out of our services by clicking the ‘Unsubscribe’ option in the ‘My Account’ section.

Our Customer Care Team is always happy to help. Call us on +91-9871161902 every day from 9:30AM to 6:00PM [IST] or email us on customercare@anjumodi.com

Our Customer Care Team, will get in touch with you within 24 hours to help you resolve your query

Yes, we ship worldwide. Shipping is Chargeable for Domestic & International orders.

All of Anju Modi orders are shipped internationally from our warehouse in Noida, India to the shipping address provided by you. Due to the nature of international shipping, occasionally a customer may have to pay additional import duties and taxes which are levied once a shipment reaches your country. The large majority of orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent customs duty charges will be levied. In the case where additional customs charges are assessed, you will be responsible for paying these additional fees. Brand Anju Modi takes no responsibility for non-delivery of orders in case such taxes and duties are not accepted and settled by the recipient at the delivery address, and will not provide any refunds in such cases

Yes, you can change the shipping address of your order only before it is billed or shipped. Please contact our Customer Care Team at the earliest.

The estimated delivery time will differ with each order. Typically, we take around 15 to 20 business days to deliver an order for our ready-to-wear lines.

Anju Modi wedding couture is made-to-order and takes 60 to 75 days for delivery, depending on the garment’s style and your location.

Sometimes, delivery time is subject to factors beyond our control, including but not limited to, unexpected travel delays from our courier partners due to weather conditions or any political disruptions or strikes. We promise to keep you updated at every step.

Yes, you can collect your online order at any of Anju Modi retail stores. Please ensure to contact our Customer Care Team and inform them about your preferred store for delivery within 24 hrs of placing the order. You can view a complete list of stores below:

Anju Modi Design Studio

F-26, Sector 8, Noida, Uttar Pradesh

Noida - 201301

India

Contact Number

Phone - +91 9971930444

Anju Modi @ Artlivings

B-66, Okhla Phase - 1, Pocket B,

New Delhi - 110020

India

Contact Number

Phone - +91 9398089015

Yes, you can have your order delivered in India while placing it from anywhere in the world. Please ensure you enter the correct PIN code in the shipping address.

As a policy, our courier partners will always call you before delivery to check your availability. However, in case the order arrives when you are not available, it will be re-dispatched after your confirmation.

Our delivery partner will get in touch with you to reschedule your delivery. A maximum of three attempts will be made to deliver order at the given shipping address, failing which the order will be sent back to our warehouse facility in Noida. Our Customer Care Team will then get in touch with you to understand the issue and help find a solution

No, there’s no limit. Shop your heart out!

You can start tracking your order as soon as it has been shipped out. An email will be sent to you with the tracking details, all you need to do is visit our courier partner’s website and track the journey of your order in real time!

To help you find the perfect fit every product display page on our website has a ‘Size Chart’ section for your ready reference.

Anju modi Bridal, Occasion wear and Menswear are all made-to-order. Anju modi pret is entirely ready-to-wear. However, we do assist with minor alterations with respect to length or waist, only if the style permits. For further assistance, please get in touch with our Customer Care Team.

Yes! You can cancel your order only before the product has been shipped. All you have to do is get in touch with our Customer Care within 48 hours, and they will help you out.

If your order has been damaged or tampered with, you can refuse to accept it and return it to the courier personnel with all of the original packaging intact. Please do report the incident to our Customer Care Team immediately.

In the unlikely event that the product you received is not what you ordered, please contact our Customer Care Team within 24 hours of delivery.

They will help arrange for a reverse pick-up and ensure the correct order is delivered to you at the earliest.

If a product is out of stock, you will be informed when you add it to your Shopping Cart or at Checkout. In rare cases, if the product is out of stock after your order is confirmed, we will initiate order cancellation and refund the amount.

We want you to love what you purchase, but if something isn’t right do let us know.

In the unlikely event that something you ordered from anjumodi.com is damaged or defective, or if the product delivered is different from what you had expected in size or style, you may return the product. Please ensure the product is unused and in the same condition as you received it with original invoice, and in its original packaging. Please return the product within 14 days from the date on which your order was delivered

Please note we do not accept returns for international orders. Also we do not accept returns for made-to-order items and accessories, unless it is a quality defect.

Furthermore, all returns are subject to quality check at our end. Once the return is confirmed, you will be offered an exchange or refund as per the eligibility of your order. In the case of a refund, the amount will be credited to your account within 7 business days.

A refund is offered only on merchandise sold at maximum retail price, without any discount.

In special cases, a refund is provided irrespective of the type of purchase when:

  • The order is cancelled prior to dispatch due to unavailability.
  • The product is returned due to a quality defect

As soon as your order return or cancellation is confirmed, the refund amount is credited to your initial payment account within 7 working days.

Yes, you can avail exchange on all orders bought on www.anjumodi.com, once your return is received by us. You can exchange for different size in the same merchandise as returned, or an entirely new merchandise of value equal or higher than value of returned merchandise. In case you are unable to make exchange selection right away, you can opt for an online credit coupon of returned merchandise value.

An online credit coupon is a digital credit note which you can avail in lieu of merchandise return or exchange on www.anjumodi.com. This coupon is valid for 90 days on a single purchase. Please apply this coupon at checkout to avail the discount. Please note the coupon is applicable on a cart value equal to or higher than the coupon value. Any cart value exceeding the coupon amount will be borne by you.

No, we do not offer reverse order pick-up. Any return is to be shipped by you on your own responsibility. Please share courier name and tracking number with us once you have dispatched the product in order to confirm receipt at our end.

We do not accept returns on international orders. Please contact our Customer Care for further assistance.

You can drop a return/exchange at any of Anju modi store along with original invoice.

You can exchange your order at store against merchandise available on location. If you are looking for a particular style or size in exchange, we recommend contacting our Customer Care prior to your visit so our team can ensure availability at store.

Please note no refunds are done at store.

We accept all Credit/Debit cards and Internet banking service of all major banks. We also accept wallet payments. For special cases, we allow bank deposit (NEFT / cash deposit) of order amount prior to order confirmation. Please contact our Customer Care Team to know more.

No, we do not provide cash on delivery

Sorry for the inconvenience caused; this could be due to a technical glitch, please try again later. In case the problem persists, please contact our Customer Care Team and they will help you complete your order. If amount was deducted before the order was completed, please contact your bank for transaction reversal.

Please abort the transaction and inform our Customer Care Team immediately. You may also want to contact your bank and reassure safety of your account.

We do not store/retain any of your credit card information. If you suspect that your information has been compromised, please get in touch with your bank immediately.